At maju365, we understand that your personal information is more than just data — it is trust that you place in us. This document explains exactly what we collect, why we need it, and how we protect it.
Privacy is not fine print on the last page — it is a pillar of the trust between maju365 and every one of our members.
All data moving between your device and maju365 servers is protected with TLS 1.3 and 256-bit SSL encryption — the same standard used by Malaysia's leading financial institutions.
Maju365 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you, and we respect that privacy.
User data is stored on servers separate from the main game servers, with layered access controls and fully encrypted periodic backups.
You may request access to, correction of, or deletion of your personal data at any time. The maju365 team will process your request within a reasonable timeframe.
Only maju365 staff with a legitimate operational need are permitted to access member personal data. All access is logged and monitored to prevent misuse.
In the event of any data security breach, maju365 is committed to notifying affected members within the stipulated timeframe and taking immediate remedial action.
We only collect data that is genuinely necessary to operate our services safely and effectively. No data is collected without a clear purpose.
| Data Category | Example Information | Purpose of Collection | Retention Period |
|---|---|---|---|
| Identification Data | Full name, IC number, date of birth, address | Account verification, KYC compliance, and anti-money laundering | Throughout active account + 7 years |
| Contact Data | Email address, phone number | Account communications, security notifications, customer support | Throughout active account |
| Financial Data | Bank name, account number (last few digits), transaction history | Processing deposits and withdrawals, legal compliance | 7 years after transaction |
| Platform Usage Data | Gaming history, game preferences, play duration | Service improvement, fraud detection, responsible gaming program | 3 years |
| Technical Data | IP address, device type, browser, cookie data | Account security, unauthorized access detection, technical analysis | 13 months |
| Support Communications | Chat records, support emails, complaint logs | Issue resolution, service quality improvement | 2 years |
This Privacy Policy explains how maju365 collects, uses, stores, and protects your personal information. By using the maju365 platform, you agree to the practices described in this document. Please read it carefully.
Maju365 takes our responsibility to protect your personal information seriously. This Privacy Policy is written in plain language — free from hard-to-digest legal jargon — so you truly understand what happens with your data.
As an online entertainment platform serving users in Malaysia, we are bound by legal and ethical responsibilities to ensure your data is handled properly and responsibly. We do not treat privacy as a box to tick — it is part of how we run our business.
Quick summary: We only collect the data we need, use it for the right purposes, store it securely, and never sell it to anyone for marketing. You can request access to or deletion of your data at any time.
When you register a maju365 account, you provide information such as your full name, email address, phone number, and identification details for KYC verification purposes. This information is required to carry out mandatory identity checks.
When you make a deposit or withdrawal, our system records the transaction details including the amount, payment method, and time of transaction. maju365 does not store your credit card details or online banking passwords — all payments are processed directly by licensed payment providers.
When you use the maju365 platform — whether via the website or mobile app — our system automatically records technical data including your IP address, device type, operating system, browser type, and cookie data. This data is used for security, fraud detection, and platform performance improvement purposes.
Every piece of data we collect has a specific purpose. We do not use your data for any purpose other than those stated here:
Maju365 will only send marketing communications if you have agreed to receive them during registration or through the preference settings in your account. You may unsubscribe from marketing emails at any time.
Maju365 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are limited situations where we need to share your data with certain parties for legitimate purposes:
We work with third-party service providers that help us operate the platform — including payment providers, game providers, cloud service providers, and technical analytics companies. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for specific, agreed-upon purposes.
Maju365 may be required to disclose personal data to authorities if mandated by law, court order, or as part of an investigation into illegal activity. In such situations, we will endeavour to notify you in advance where permitted to do so.
If maju365 is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified in advance and will have the option to delete your account if you do not agree to the transfer.
Maju365 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure.
Important note: While we take all reasonable steps to protect your data, no system is entirely risk-free. You also play an important role in keeping your account secure by using a strong password and not sharing your login details.
The maju365 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyze platform usage. Below are the types of cookies we use:
These cookies are required for core platform functions such as login session management and security. Without them, the platform will not function properly. This type of cookie cannot be disabled.
These cookies collect information about how you use the maju365 platform — pages you visit, time spent, and any error messages you encounter. This information is used solely to improve platform performance.
These cookies allow the platform to remember your preferences such as language, display theme, and other settings to provide a more personalized experience.
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of the maju365 platform.
As a maju365 member, you have several important rights regarding your personal data. We respect these rights and will process your requests within a reasonable timeframe.
You may request a copy of all personal data that maju365 holds about you. This request will be processed within 30 days.
If your data is inaccurate or out of date, you have the right to request that we update or correct it promptly.
You may request the deletion of your personal data, subject to certain legal retention requirements.
In certain circumstances, you may request that we temporarily restrict the processing of your data while an issue is being resolved.
You may request that we transfer your data in a machine-readable format to you or another service of your choice.
You may object to the processing of your personal data for direct marketing purposes at any time, without needing to provide a reason.
To exercise any of the rights above, contact the maju365 support team via live chat on the platform or send an email to [email protected] with the subject "Data Privacy Request" and your account number.
The maju365 platform is restricted to users who are of age 18 years and above only. We do not knowingly collect personal data from individuals below that age.
If we find that a minor has registered an account by providing false information about their age, the account will be terminated immediately and all collected data will be deleted upon completion of the relevant account resolution process.
Parents or guardians who have concerns about a possible underage user on this platform may contact the maju365 support team for prompt follow-up action.
Maju365 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes to the services we offer.
When material changes are made, we will notify you by email at the address registered to your account and/or via a prominent notice displayed on the maju365 platform before the changes take effect.
The "Updated" date at the top of this document shows when this policy was last modified. We encourage you to review this policy periodically to stay informed about how we handle your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the maju365 team is ready to listen and assist.
We are committed to responding to all privacy-related inquiries within 5 business days. For more complex cases requiring further investigation, we will provide an update within 30 days.
Thank you for taking the time to read the maju365 Privacy Policy. Your trust in us is something we do not take lightly. If anything is unclear or you have further questions, do not hesitate to contact us.
Your data is protected, your privacy is respected. Register a maju365 account today and enjoy a safe and trusted online entertainment experience.
For adults aged 18 and above only. Play responsibly.